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 Rockafella Recycling Frequently Ask Questions
Have A Question Or Not Sure ,FAQ

What should i do, if I need to change or cancel my dumpster rental order?
You may cancel or change an order either on line or by calling . Please have your order confirmation printout, with order number, available when cancelling or making changes. All order changes must occur a minimum of one full business day in advance of the original service date to allow for complete update. A cancellation fee of $75.00 will be incurred for all order cancellations per the terms of Dumpsters agreement.

What if I fill up my dumpster before the due date?
You may order an additional haul for your dumpster rental either on line or call.  Additional dumpster charges equal to the amount of the first haul will apply.

What if I need to change the date I need the rolloff dumpster ?  
You may change a dumpster rental order either on line or by calling .Please have your order confirmation printout, with order number, available when making changes. All order modifications must occur a minimum of one full business day in advance of the original service date to allow for dumpster processing.

What if the location or address where I need the dumpster changes?
You may change an order either on line or by calling. Please have your dumpster order confirmation printout, with PO order number, available when making changes. All dumpster order modifications must occur a minimum of one full business day in advance of the original dumpster service date to allow for dumpster processing.

How far in advance do I need to order a dumpster with Amazing Recycling ?  
When ordering a dumpster online you will see available dates displayed on the calendar. All online orders must incur at least 24-48 hours in advance to allow for processing, as dumpster terms and conditions apply. Please note there is no guaranteed delivery time, so if a container is needed first thing in the morning, delivery should be scheduled for the day prior or even two days.

Is emergency dumpster pickup or delivery(drop off) available?  
Dumpster Emergency services are based upon location and availability and additional fees will apply. Online orders must be at least 24-48 hours in advance to allow for processing the order, as Amazing Dumpsters terms and conditions apply.

Is Dumpster service available 24 hours or on weekends?  
Amazing Dumpsters, is open Monday through Friday from 7:00 am EST until 6:30 pm EST and Saturday's 9 am until 1:30 pm. Emergency dumpster rental services are based upon location and availability and additional fees may occur. All online dumpster orders must occur at least 24-48 hours in advance to allow for dumpster processing, as Amazing Dumpsters terms and conditions apply.

What if I need an extra Dumpster for my project?  
You Can order an additional Dumpster for your debris either on line or by calling us. Additional Dumpster rental charges equal to the amount of the first dumpster will occur depending on contract or area and debris.

What if our driver comes for delivery or removal of your dumpster and I am not ready for the dumpster to be dropped or picked up? 
All Wasted haul trip charge will incur a cost of $175-$200 per trip,Note: NY area's $250 see your contract per area. If you are not ready to have your dumpster rolloff (Bin) picked up you may change an order by calling  Please have your P.O.order confirmation printout, with P.O. order number, available when cancelling or making changes. If a Dumpster(Bin) is kept past 14 days, additional rental or fees will apply Note: some states are 7 day some are 10 days, rental days are given over phone and will be on your terms.

What if I need to keep my dumpster longer or have it picked up sooner?
If you want to change the date of your dumpster rental picked up, you may,by calling. Please have your order PO Number/order printout available when making changes. If a roll off dumpster is rented past 14 days, additional service fees will apply.

Do I have to be there when they deliver or pickup my dumpster? 
It is preferred, but not necessary, to have someone onsite for delivery or removal of the dumpster rental. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the rolloff container in the safest accessible area when delivering the dumpster. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the dumpster(bin) on the scheduled pick-up day; if the dumpster (bin) is inaccessible customer is subject to additional Haul or wasted trip charges, per fee's on the terms and conditions..

How many tons can I put in my dumpster?  
Debris such as concrete and dirt can be very heavy and can possibly exceed weight limits for roadways in your area. Heavy dumpsters place safety risks for all traffic. Before placing any of these heavier debris's in any dumpster, please review the terms and conditions of your agreement and contact Amazing Dumpsters for assistance. Under no conditions should a dumpster be loaded above the rim (or top of dumpster), even with light debris.This can result in dumpster pickup delay and incur extra fee's

Will I be charged extra for weight or if I go over It?  
Correct,if your weight(tonnage) goes over the given tons priced in your order you will be charged for the additional fee's associated with the disposal fee's per the terms of the agreement.

What are my payment terms?  
We accept credit card only, no longer do we accept check or cash. Please have your credit card present when you order online or over the phone.

What does the dumpster price include? 
The price of a dumpster includes a one-time delivery, and removal for the desired dumpster size and the agreed upon tonnage(weight limit) allowed plus environmental fees and taxes. All debris will be disposed of in a fully approved and licensed material recovery facility.(MFR)

Will it damage my driveway? 
The trucks used for delivery, plus the weight of a full dumpster can be heavy. It is highly recommended that the customer protect any area where the dumpster(bin) is going to be placed with a 4’ x 8’ sheet(s) of plywood cut into 1 foot wide strips if necessary. The Customer agree's that we are not responsible for any damage occurred by dumpster or dumpster truck. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire dumpster rental placement(area) site. Amazing Dumpsters or its Contractors shall not be responsible for any damages to any driveway,lawns pavement tree's plants ..ect..and any routes associated with to perform the drop off service that was contracted with us.

Can I put the roll off dumpster on the street?
Please check with your local municipality(city). Permits are required for dumpster rentals.

How large of a space do I need for delivery of the roll off dumpster? 
Please confirm the dumpster dimensions listed below or on your state page. It is recommended to provide space at least 11 feet wide 30 feet long and at least 14-18 feet of height. If customer miscalculates space this is customers responsibility and must pay the wasted trip and hauling fee' s if charged.

Are there items(debris) I cannot put into my dumpster?  
Yes, only solid waste and construction debris materials are allowed into the dumpsters. Items(debris) materials that are not permitted or allowed in the dumpster are (radioactive,highly flammable, explosives,medical, infectious, toxic or hazardous materials. No free liquids are allowed in the dumpster. Liability for proper waste(debris) remains with the customer as agreed to in the terms and conditions policy.

What are the unacceptable (Debris) items for rolloff dumpsters?  
Hazardous waste, dirt, industrial waste, chemical products, pesticides, radioactive material, solvents, paint (except completely dried paint cans,flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil,/hydraulic oil/ oil filters,oils, gasoline, etc.), antifreeze, appliances, petroleum contaminated soil/lead paint chips, tires, batteries,medical waste, asbestos, animals, barrels, all liquids.Also when loading dumpster must be level at the top of the dumpster rim; nothing can be sticking out of the top or over the top(note: extra fee's can apply or delay removal for additional days).Please take into consideration.


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